Virtual Assistant for Restaurants
During a dinner rush, nobody has time for the phone. The caller asking about a 40-person catering order or a private event gets voicemail, and that's often the most valuable call of the night.
The next morning there are reviews to answer, supplier orders to place and a full inbox. A restaurant virtual assistant handles the office side so your team can stay focused on guests.
What your VA handles
Reservation management
Your VA handles reservation requests in OpenTable, Resy or Tock, manages large party bookings and confirms the day before to cut no-shows.
Catering and event inquiries
Catering and private dining leads get a fast reply with menus and pricing. Your VA collects headcount, date and dietary needs, then sends a quote for your approval.
Review responses
Your VA drafts thoughtful replies to Google, Yelp and TripAdvisor reviews in your voice, and flags serious complaints to you right away.
Supplier orders
Using your par levels, your VA places orders with suppliers, confirms deliveries and tracks invoices against what arrived.
Online listing updates
Hours, menus and holiday closures stay accurate on Google, Yelp and delivery apps.
Staff scheduling support
Your VA can build draft schedules in 7shifts or HotSchedules from your availability rules for your manager to approve.
A dedicated VA, backed by AI
We add AI so you stop missing calls during service. An AI voice agent answers questions about hours, parking and menu items, takes reservations and captures catering details for your VA.
The next morning your VA follows up on every catering lead with a proper quote. Review alerts flow straight into your VA's queue, and automated reminders confirm large bookings ahead of time.
Owners usually feel it most on the busiest nights. The host stand is free to greet guests instead of answering questions about parking, and the catering leads that used to sit in voicemail turn into booked events. Your managers spend mornings on the floor and the kitchen, not on hold with a supplier.
How it works
Getting started is simple. We begin with a short call about where your hours go, then match you with a VA whose experience fits your industry. During the first week they shadow your process, and we write it into a playbook so the work stays consistent even on days your VA is out. You review their work, give feedback, and add tasks as trust builds.
Pricing
Our virtual assistants start at $20 an hour, with a 40-hour minimum to get started. You get a dedicated assistant trained on your business, a written playbook of everything they handle, and one point of contact on our team. AI voice agents, chatbots and workflows are scoped separately based on your volume.
Frequently Asked Questions
How much does a restaurant virtual assistant cost?
Our VAs start at $20 an hour with a 40-hour minimum. Landing one extra catering order a month often covers a good chunk of it.
Can a VA respond to reviews for us?
Yes. They draft replies in your tone and you can approve them, or give them a set of rules to post directly.
Which restaurant tools do your VAs use?
OpenTable, Resy, Tock, Toast, Square, 7shifts, MarketMan and most supplier ordering portals.
Is a VA better than an in-house events coordinator?
For most independent restaurants, a VA covers inquiries and admin at a fraction of the cost. Larger venues with frequent events may still want someone on site.
How fast can a VA start?
Usually one to two weeks, beginning with catering inquiries and reviews.
Get a virtual assistant for your restaurants business
Tell us where your week goes and we'll show you which tasks a VA and a little automation can take off your plate. No long contracts.