Virtual Assistant for Plumbers
A burst pipe doesn't wait for a callback. When a homeowner with water on the floor hits your voicemail, they hang up and call the next plumber. That's a high-ticket emergency job gone in thirty seconds.
Meanwhile your techs are under sinks, the office phone keeps ringing, and unpaid invoices pile up because nobody has time to chase them. A plumbing virtual assistant keeps the phones, the board and the billing moving.
What your VA handles
Answering emergency and service calls
Your VA answers live, figures out whether it's a true emergency (active leak, no water, sewage backup) or a routine job, and routes it the way you've told them to.
Dispatching and rescheduling
They check who's closest and free, assign the job, and text the customer an arrival window. When a job runs long, they move the next appointment and let the customer know before they get annoyed.
Housecall Pro and ServiceTitan updates
New customers, job notes, photos and status changes go into Housecall Pro, ServiceTitan or Jobber, so your techs see the full history before they knock.
Invoice and payment follow-up
Your VA sends invoices the same day, follows up on anything past due with a polite text and call sequence, and gives you a short weekly list of who still owes what.
Estimate follow-up for bigger jobs
Water heater swaps, repipes and sewer line quotes get a follow-up call within two days, with answers to common questions about timing and financing.
Review requests after the job
Once a job is marked complete, the customer gets a short message asking for a Google review. Happy customers are easier to catch the same afternoon.
A dedicated VA, backed by AI
We pair your VA with an AI voice agent for the hours nobody's in the office. At 2 a.m. the AI answers, asks if water is actively leaking, collects the address and pages your on-call tech for real emergencies. Routine calls get booked into the next morning.
When your VA logs on, every overnight call is already summarized in your job software, with the urgent ones at the top. No more scrolling through voicemails trying to make out a phone number. The AI handles volume, your VA handles people.
How it works
Getting started is simple. We begin with a short call about where your hours go, then match you with a VA whose experience fits your industry. During the first week they shadow your process, and we write it into a playbook so the work stays consistent even on days your VA is out. You review their work, give feedback, and add tasks as trust builds.
Pricing
Our virtual assistants start at $20 an hour, with a 40-hour minimum to get started. You get a dedicated assistant trained on your business, a written playbook of everything they handle, and one point of contact on our team. AI voice agents, chatbots and workflows are scoped separately based on your volume.
Frequently Asked Questions
What does a plumbing virtual assistant cost?
Our rates start at $20 an hour with a 40-hour minimum. That's often less than a single missed emergency call is worth. After-hours AI call answering is priced separately, based on how many calls you get.
Can the VA handle after-hours emergency calls?
Your VA covers your chosen business hours. For nights and weekends, our AI voice agent picks up, sorts emergencies from routine work and alerts your on-call tech, then your VA follows up first thing.
Do your VAs know Housecall Pro?
Many already do, and the rest learn it fast. We also support ServiceTitan, Jobber and FieldEdge. Your VA works in your account, under your rules, with their own login.
Why not just hire a dispatcher in-house?
You can, but a local dispatcher costs a full salary plus taxes and benefits, and you still need cover for sick days. A VA scales by the hour, and we provide backup if your VA is out.
How long does setup take?
Most plumbing shops are live in one to two weeks. We map your call types, dispatch rules and price book, then your VA shadows your process for a few days before taking calls solo.
Get a virtual assistant for your plumbers business
Tell us where your week goes and we'll show you which tasks a VA and a little automation can take off your plate. No long contracts.