Virtual Assistant for Ecommerce
Once an online store finds traction, the inbox grows faster than the revenue. Where is my order, can I swap sizes, why was I charged twice: every ticket is small, but together they eat your whole day.
Product listings go stale, returns pile up and nobody asks happy customers for reviews. An ecommerce virtual assistant takes over the daily operations so you can work on product and marketing.
What your VA handles
Order support
Your VA answers customer emails and chats in Gorgias, Zendesk or Shopify Inbox, tracks shipments and solves delivery problems before they become chargebacks.
Returns and exchanges
Your VA processes returns in Loop or your return portal, issues labels, checks returned items in with your warehouse and issues refunds or exchanges.
Listing updates
New products, price changes, descriptions and images get updated on Shopify, Amazon, Etsy or WooCommerce, with consistent formatting across channels.
Review requests
Your VA sets up and monitors review requests through Judge.me, Yotpo or Okendo and replies to reviews, especially the negative ones.
Inventory monitoring
Your VA watches stock levels, alerts you before bestsellers run out and updates listings when items go out of stock.
Supplier and 3PL communication
Your VA follows up with suppliers on production dates and with your 3PL on shipping issues.
A dedicated VA, backed by AI
We pair your VA with an AI chatbot trained on your policies and catalog. It answers the repetitive questions like order status, sizing and shipping times around the clock, and hands anything complicated to your VA with the full conversation attached.
Workflows tag and route tickets automatically, and return requests trigger the right steps without manual sorting. Your VA spends time on the conversations that keep customers loyal.
During launches, holidays and sales, this setup keeps response times short even when ticket volume doubles. Your VA watches for patterns, like a product that keeps getting returned for the same reason, and reports them back to you. That feedback often turns into better product pages and fewer returns down the line, which protects your margins as much as your reviews.
How it works
Getting started is simple. We begin with a short call about where your hours go, then match you with a VA whose experience fits your industry. During the first week they shadow your process, and we write it into a playbook so the work stays consistent even on days your VA is out. You review their work, give feedback, and add tasks as trust builds.
Pricing
Our virtual assistants start at $20 an hour, with a 40-hour minimum to get started. You get a dedicated assistant trained on your business, a written playbook of everything they handle, and one point of contact on our team. AI voice agents, chatbots and workflows are scoped separately based on your volume.
Frequently Asked Questions
How much does an ecommerce virtual assistant cost?
We start at $20 an hour with a 40-hour minimum. Brands often start with customer support and add listing work later.
Can a VA handle Amazon Seller Central?
Yes, including listings, customer messages and basic account health checks. Strategic advertising decisions stay with you or your agency.
Which ecommerce tools do your VAs use?
Shopify, WooCommerce, Amazon Seller Central, Etsy, Gorgias, Zendesk, Loop, ShipStation, Klaviyo and Judge.me.
Is a VA cheaper than hiring support staff?
Usually. You pay by the hour, without payroll overhead, and can add hours for Black Friday and the holidays.
How quickly can I start?
One to two weeks is typical. We learn your policies and macros first so replies match your brand.
Get a virtual assistant for your ecommerce business
Tell us where your week goes and we'll show you which tasks a VA and a little automation can take off your plate. No long contracts.