Virtual Assistant for Auto Repair
Your service writer is juggling a customer at the counter, a tech asking about parts and a phone that won't stop ringing. Something has to wait, and it's usually the caller who wanted to book a brake job.
Then there are the estimates nobody followed up on and the customers who were due for an oil change three months ago. An auto repair virtual assistant keeps your bays full by taking the phone and follow-up work off the counter.
What your VA handles
Appointment scheduling
Your VA answers calls, books appointments into Tekmetric, Shopmonkey or Mitchell, and spreads work across the week so your bays aren't slammed one day and empty the next.
Estimate follow-up
Declined and pending estimates get a call back. Your VA explains the recommendation in plain terms and books the work when the customer is ready.
Service reminders
Customers due for oil changes, tire rotations or inspections get reminders by text and email, plus a call for anyone who hasn't come in.
Customer updates
Your VA texts customers when their car is diagnosed, when parts arrive and when it's ready, which cuts down on 'is it done yet?' calls.
Parts ordering support
Your VA can place parts orders with your suppliers, confirm delivery times and keep the job notes up to date.
Review requests
After pickup, customers get a short request for a Google review, which helps you show up first when people search for a shop nearby.
A dedicated VA, backed by AI
Your VA works alongside AI that catches calls your shop misses. An AI voice agent answers when the counter is busy and after hours, takes vehicle and symptom details and books an appointment.
Automated workflows send service reminders based on mileage or time since the last visit, and your VA follows up with anyone who doesn't book. Declined-work follow-up runs on a schedule too, so those jobs come back.
Shops that use this setup usually notice a calmer counter first. Your service writer stops juggling the phone while talking to a customer, and techs get clearer notes on what each customer reported. Over a few months, the service reminders and declined-work follow-up bring back customers who might otherwise have drifted to another shop.
How it works
Getting started is simple. We begin with a short call about where your hours go, then match you with a VA whose experience fits your industry. During the first week they shadow your process, and we write it into a playbook so the work stays consistent even on days your VA is out. You review their work, give feedback, and add tasks as trust builds.
Pricing
Our virtual assistants start at $20 an hour, with a 40-hour minimum to get started. You get a dedicated assistant trained on your business, a written playbook of everything they handle, and one point of contact on our team. AI voice agents, chatbots and workflows are scoped separately based on your volume.
Frequently Asked Questions
How much does a virtual assistant for an auto repair shop cost?
Rates start at $20 an hour with a 40-hour minimum. Bringing back a few declined jobs each week usually covers it.
Can a VA explain repairs to customers?
They explain what your tech wrote in the estimate in plain language and answer basic questions. Technical questions go back to your service writer or tech.
Which shop software do your VAs use?
Tekmetric, Shopmonkey, Mitchell 1, Shop-Ware, AutoLeap and RO Writer.
Is a VA better than hiring another service writer?
A VA takes the phone and follow-up load at an hourly rate, so your in-shop service writer can focus on the customers at the counter.
How quickly can a VA start?
Usually within one to two weeks, starting with phones and appointment booking.
Get a virtual assistant for your auto repair business
Tell us where your week goes and we'll show you which tasks a VA and a little automation can take off your plate. No long contracts.