AI Automation for Plumbers
A burst pipe at 2am doesn't leave a voicemail. The homeowner standing in an inch of water calls the next plumber on the list, and the next, until somebody picks up. Whoever answers first gets a premium emergency job.
During the day it's no better. You're under a sink with your hands full, the office line rings out, and the paperwork for yesterday's jobs is still waiting. AI automation answers the phone so you can keep your hands on the work.
What AI handles for your plumbing company
Emergency call answering, day and night
A voice agent picks up every call, asks whether water is actively leaking, where the shutoff is and the address, then tells the caller exactly what happens next.
Smart dispatch to your on-call tech
True emergencies trigger an instant text and call to whoever is on call, with the address and problem summary. Routine jobs get booked into normal hours instead of waking anyone up.
Online booking for routine work
A website chatbot handles drain cleaning, water heater quotes and fixture installs, captures photos and books a slot that fits your schedule.
Job wrap-up workflows
When a job closes in ServiceTitan, Housecall Pro or Jobber, the invoice, thank-you text and warranty notes go out automatically, and the CRM record updates itself.
Review and maintenance follow-ups
Happy customers get a review request the same day. Water heater customers get an annual flush reminder, which turns one-off calls into repeat work.
What missed calls cost you
Emergency plumbing calls often bill $300 to $800 for a single visit, and a burst pipe or water heater replacement can run well past $1,500. Miss three after-hours calls a week and you could be leaving $50,000 or more on the table every year.
Compared with hiring a night dispatcher, a voice agent costs a small slice of that and never calls in sick. One recovered water heater job a month usually covers it.
What it looks like day to day
Here's how a typical night looks once it's running. At 11:15pm a homeowner calls about water pouring from a ceiling light. The agent tells them where the main shutoff usually is, takes the address and texts your on-call tech, who confirms in two minutes. At 1am a different caller wants a quote for a new faucet; the agent books them for Thursday at 10 and doesn't wake anyone. In the morning your VA reviews every call, fixes one booking that landed outside your area and adds the notes to the job file.
A dedicated VA plus AI
Most agencies hand you a bot and walk away. We pair your automation with a dedicated virtual assistant who watches it every day. The AI answers, books and follows up around the clock; your VA reviews what came in, handles the conversations that need a human, fixes anything the bot got wrong and keeps your CRM clean. You get speed without losing the personal touch.
How setup works
Setup follows the same path for every client. We start with a call about where leads and hours leak today, then build the highest-payback automation first, usually call answering or follow-up. We test it on real scenarios from your business, connect it to the tools you already use and write a short playbook so you know exactly what it does. After launch we review results with you each month and tune scripts, timing and routing as you learn what works.
Pricing
Dedicated virtual assistants start at $20 an hour with a 40-hour minimum to get started. Voice agents, chatbots and workflows are scoped to your call and lead volume, and we quote them in writing before any work begins. No long contracts.
Frequently Asked Questions
How does the AI decide what counts as an emergency?
You set the rules with us. Active leaks, no water, sewage backups and gas smells usually go straight to the on-call tech. Dripping faucets and quote requests get booked for business hours.
Can it quote prices over the phone?
It can share whatever you approve, like your service call fee or after-hours rate. Anything that needs eyes on the job gets booked as a visit instead of guessed at.
Does it connect to ServiceTitan or Housecall Pro?
Yes, in most setups. Booked jobs, customer details and call notes sync into your field service software so your techs see everything on their phones.
What if a caller insists on a human?
The agent transfers the call to your on-call number or takes a callback request that your VA handles within minutes during staffed hours.
Will it work in my service area only?
Yes. We load your ZIP codes and the agent politely tells out-of-area callers you can't help, so your techs never drive to a job you didn't want.
Automate your plumbing company
Tell us where calls and leads slip through today, and we'll map the automations that would catch them first.