AI Automation for Ecommerce
Most ecommerce support tickets ask the same few questions: where is my order, how do I return this, do you ship to my country. Answering them by hand eats hours every day, and slow replies lead to chargebacks and bad reviews.
Meanwhile carts get abandoned and repeat buyers never hear from you. AI automation answers support instantly and brings shoppers back.
What AI handles for your online store
Support automation
An AI chatbot answers order status, shipping and sizing questions instantly using your store data, and hands complex issues to your team.
Returns and exchanges
Customers start returns through chat, get labels automatically and receive exchange suggestions that keep revenue in the store.
Abandoned cart recovery
Shoppers who leave get timed reminders by email and text, with smart offers only when they're needed.
Post-purchase flows
Buyers get shipping updates, product tips and a review request at the right moment, which drives repeat orders.
Inventory and order workflows
Low stock alerts, supplier reorders and order routing run automatically between your store, warehouse and accounting.
What missed calls cost you
If your support team spends 20 hours a week on where is my order tickets, automating most of them saves about 15 hours, worth over $15,000 a year in labor.
Recovering even a few percent of abandoned carts on a store doing $50,000 a month can add thousands in monthly revenue.
What it looks like day to day
Here's a Monday morning once this runs. Over the weekend, the chatbot answered 140 customer messages, most of them order status and sizing questions, and handed eight complex issues to your team with full context. Twelve returns were started and six turned into exchanges. Abandoned cart reminders brought back twenty-three orders. A low stock alert for your best seller triggered a reorder with your supplier. Your team starts the week with a short queue instead of a mountain of tickets, and they can focus on the customers who really need a person.
A dedicated VA plus AI
Most agencies hand you a bot and walk away. We pair your automation with a dedicated virtual assistant who watches it every day. The AI answers, books and follows up around the clock; your VA reviews what came in, handles the conversations that need a human, fixes anything the bot got wrong and keeps your CRM clean. You get speed without losing the personal touch.
How setup works
Setup follows the same path for every client. We start with a call about where leads and hours leak today, then build the highest-payback automation first, usually call answering or follow-up. We test it on real scenarios from your business, connect it to the tools you already use and write a short playbook so you know exactly what it does. After launch we review results with you each month and tune scripts, timing and routing as you learn what works.
Pricing
Dedicated virtual assistants start at $20 an hour with a 40-hour minimum to get started. Voice agents, chatbots and workflows are scoped to your call and lead volume, and we quote them in writing before any work begins. No long contracts.
Frequently Asked Questions
Does it work with Shopify and WooCommerce?
Yes. We connect to Shopify, WooCommerce and other platforms so the chatbot can look up real order data.
Can the AI process refunds?
It can start returns and apply your rules, but refunds above a limit you set go to your team for approval.
Will it work with Gorgias or Zendesk?
Yes. The AI can sit inside your existing helpdesk and pass tickets to your agents with full context.
Is it multilingual?
Yes. The chatbot can answer in your customers' languages, which helps stores selling internationally.
Automate your online store
Tell us where calls and leads slip through today, and we'll map the automations that would catch them first.