AI Automation for Auto Repair
In most auto shops, the service writer is doing three jobs at once: checking in a customer, calling another about a repair approval and ignoring a ringing phone. Every unanswered call is likely a brake job or diagnostic going to the shop down the street.
And past customers drift. Without service reminders they forget the oil change until a quick-lube chain catches them. AI automation answers the phone and brings customers back on schedule.
What AI handles for your auto repair shop
Service reminders
Customers get text reminders for oil changes, tire rotations and scheduled maintenance based on mileage and last visit, with a link to book.
Call answering for busy service desks
A voice agent answers overflow calls, gives your hours and labor rates, and books appointments by vehicle and concern.
Repair approval by text
Inspection findings and estimates go to customers by text with photos, so they can approve work without a phone tag marathon.
Pickup and status updates
Customers get automatic updates when parts arrive and when the car is ready, which cuts the is it done yet calls.
Review requests
After pickup, customers get a review link. More reviews help you win the people searching for a mechanic near me.
What missed calls cost you
The average repair order at many independent shops runs $400 to $600. Missing five calls a week can mean $100,000 or more a year in work that went elsewhere.
Service reminders also bring customers back. If reminders recover just ten visits a month, that's thousands in steady monthly revenue.
What it looks like day to day
Here's a typical morning once this is in place. At 8am, your service writer is checking in four cars. The phone rings three times; the agent answers each call, books two brake inspections and tells the third caller your hours. A technician finds worn rotors on a customer's car, and the estimate goes out by text with photos. The customer approves in four minutes. At 2pm, a car is ready and the customer gets a pickup text. Meanwhile, service reminders brought in six oil changes today. Your service writer never felt rushed.
A dedicated VA plus AI
Most agencies hand you a bot and walk away. We pair your automation with a dedicated virtual assistant who watches it every day. The AI answers, books and follows up around the clock; your VA reviews what came in, handles the conversations that need a human, fixes anything the bot got wrong and keeps your CRM clean. You get speed without losing the personal touch.
How setup works
Setup follows the same path for every client. We start with a call about where leads and hours leak today, then build the highest-payback automation first, usually call answering or follow-up. We test it on real scenarios from your business, connect it to the tools you already use and write a short playbook so you know exactly what it does. After launch we review results with you each month and tune scripts, timing and routing as you learn what works.
Pricing
Dedicated virtual assistants start at $20 an hour with a 40-hour minimum to get started. Voice agents, chatbots and workflows are scoped to your call and lead volume, and we quote them in writing before any work begins. No long contracts.
Frequently Asked Questions
Does it work with Tekmetric or Shopmonkey?
Yes. We connect to common shop management systems so reminders and approvals use your real customer and vehicle data.
Can the AI diagnose problems?
No. It gathers symptoms and books the car in. Diagnosis stays with your technicians.
Will customers approve repairs by text?
Most prefer it. Seeing photos of worn brakes makes approvals faster and builds trust.
Can it handle fleet customers?
Yes. Fleet accounts can get separate scheduling rules, reminders and invoicing workflows.
Automate your auto repair shop
Tell us where calls and leads slip through today, and we'll map the automations that would catch them first.